Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Info@PickyPocket.com. Items sent back to us without first requesting a return will not be accepted.

If your item arrived damaged, defective, or incorrect
Please inspect your order upon delivery and contact us within 48 hours with photos of the damaged item and packaging. Once we verify the issue, we'll email you a prepaid return shipping label at no cost to you and issue a full refund or replacement once the item is received back at our warehouse.

If you simply changed your mind
You're welcome to return unused, unworn items in their original packaging within 30 days of delivery. In this case, return shipping is the customer's responsibility — we'll provide instructions on where to send your package once your return is approved.

Return address: [INSERT RETURN ADDRESS]

Exceptions / non-returnable items
We do not accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unused, and in its original packaging.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at Info@PickyPocket.com.